At Jewelry Sales, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Due to the nature of personalized items, any products that have been customized or personalized (e.g., engraved jewelry) cannot be returned or exchanged unless there is a defect or error on our part. Please ensure that all personalization details are correct before placing your order.
Return & Exchange Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
- Return Authorization: Once your request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
- Ship Your Item: Pack the item securely in its original packaging and include the RAN inside the package. Ship the item to the following address:
Return Address:
Jewelry Sales
3313 Daisy Trail
Nashville, US 37013
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Jewelry Sales.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Jewelry Sales Team,
I would like to request a return/exchange for my recent order. Below are the details:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Reason]
Please provide me with the Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at [email protected].
Thank you for shopping with Jewelry Sales!