Welcome to Jewelry Sales! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us.
Product Questions
What types of jewelry do you offer?
We offer a wide range of jewelry including accessories, earrings, necklaces, personalized items, and rings. Each piece is crafted with elegance and quality in mind.
Can I personalize my jewelry?
Yes, we offer personalization services for select items. Please visit our Personalization page for more details.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50. Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days.
Do you ship internationally?
Yes, we ship worldwide except to Asia and a few remote areas due to logistical constraints.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original condition and packaging. For more details, visit our Returns & Exchanges page.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange. Include your order number and reason for the return.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Can I create an account to track my orders?
Currently, we do not offer account creation. However, you can track your order using the tracking number provided in your confirmation email.
Contact & Support
How can I contact customer service?
You can reach us at [email protected] or visit our Contact Us page for more information.
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM CST.
Thank you for choosing Jewelry Sales. We are committed to providing you with exceptional service and timeless elegance.